I will be honest I came for the bonus but it is a good one! $1000 cash deposit! Apart from this the games are good and the site plays ok. I like live dealer table games and Platinum play has them but they are not great. 35X wager for the bonus will take me years to withdraw at the rate I play! Site could do with a redesign as well.
3861 people found this review useful
I recently had a complicated withdrawal issue with an online casino, and the team at Casino Guru handled my case with exceptional professionalism. Throughout the entire process, they were patient, responsive, and completely fair.Samuel, in particular, followed my case closely, asked the right questions at the right moments, and made sure every detail was clarified. Thanks to his support, my situation was monitored continuously until all my withdrawals were finally processed in full.I truly appreciate the transparency, the calm communication, and the dedication they showed. Casino Guru helped turn a stressful experience into a resolved one.Highly recommended for any player who needs reliable, unbiased assistance.
8836 people found this review useful
Originally I had issues with a couple of things with KYC and VPN issues. Susan from support was incredible help and was more than happy to help with every question/request I had. The issues with the VPN was sorted within a couple of emails. There was technical difficulties with KYC and there was a lot of emails backwards and forwards but as a apologies I was even given some compensation which was not even requested but as a good will gesture for the issues. Once my KYC was all confirmed I received an email and I made my crypto withdrawal straight away. Within 30 minutes of me making my withdrawal I had already received payment. As always check the Ts and Cs for games not allowed during wagering. I can’t thank Susan enough for her help and understanding. Technical issues can’t be helped it happens to everyone at some point.
1260 people found this review useful